Returns & Refunds Policy

Due to the digital nature of our CNC design files, we offer a 30-day satisfaction guarantee for technical issues. If your file is corrupted or incompatible with your software, we will provide a corrected version or a full refund.

1

Check Compatibility

Ensure your CNC software supports DXF, SVG, or the provided file formats before requesting a return.

2

Contact Support

Email our technical team with your order number and a description of the issue you are experiencing with the design.

3

Technical Review

Our designers will review the file within 24-48 hours to attempt a repair or provide an alternative format.

4

Receive Refund

If we cannot resolve the technical error, a full refund will be processed back to your original payment method immediately.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing